We’re dedicated to delivering high-quality service, but if there’s an issue with your product, here’s how to request a refund:
Requesting a refund for direct purchases
To request a refund, please follow these steps:
- Click Submit a request below this article.
- Submit your request within 14 days of payment and include detailed information about the issue.
- Be prepared to provide visual proof if needed.
- A customer service representative will review your request and respond within 1–3 business days.
Refunds for purchases via Google Play or App Store
We do not manage refunds for purchases made on these platforms. If you purchased your plan through Google Play or the App Store, find out how to request a refund by clicking on the provided links:
- For Google Play refunds, follow these steps.
- For App Store refunds, follow these instructions.
Important Notes
- Partial refunds: If a partial refund is granted, you’ll retain access to the app until the end of your subscription.
- Full refunds: A full refund will remove your access to the product.
- Refund process: Refunds are processed to the original payment method used to make the purchase.
- Disputes: Avoid disputing or charging back the payment with your bank, as this can delay resolution and prevent us from processing a direct refund.
- For more details, visit our Terms and Conditions.